Terms and conditions for Dorte Bak Knitting
Payment options
Dorte Bak Knitting accepts payment by Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online and PayPal. Payment is deducted immediately when purchasing digital products, as the item is sent to your email address immediately, and when purchasing physical products when the item is shipped from our warehouse.
All amounts are in DKK. Danish kroner and are incl. VAT.
Dorte Bak Knitting uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.
Dorte Bak Knitting's own website also uses encryption with SSL protocol.
Right of withdrawal
There is no right of withdrawal on digital goods purchased in our webshop as the nature of the goods is such that, under Danish law, no right of return can or should be granted. Read more on the Consumer Ombudsman's website.
There is a 14-day return policy on purchases of physical goods on the website, unless otherwise agreed or stated in your order.
The 14-day period starts on the day the order is delivered.
You are responsible for any return costs in the event of cancellation, just as you are responsible for the return costs for uncollected parcels at the parcel counter.
You must notify us of your wish to cancel within 14 days of delivery and must be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.
You notify hello@dortebak.dk. The message must clearly state your wish to exercise your right of withdrawal.
Condition of the item upon return
You are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that you may try the product in the same way as if you were shopping in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a smaller part or none of the purchase amount back. It is up to Dorte Bak Knitting to assess the condition of the item.
Delivery
Digital goods are delivered immediately after ordering in the form of an email with a download. Please remember to enter your email address correctly.
The delivery time for purchases of physical goods is 2-5 business days. We ship with GLS and you will receive a track & trace number so you can follow the item from our warehouse to your home.
The shipping cost is set at DKK 45, but if you buy for DKK 599 or more, your goods will be sent free of charge to a GLS parcel shop - even if some of your purchases are digital goods, such as knitting patterns.
Right of complaint
A 2-year warranty is provided in accordance with the Danish Sale of Goods Act. Our warranty applies to defects in material and/or workmanship.
Complaints regarding defects must be notified to Dorte Bak Knitting within a reasonable time after receipt of the goods. Here, a maximum of 2 months is considered reasonable time, unless otherwise agreed. We will reimburse reasonable shipping costs, the same shipping method as the item was delivered with.
The claim is waived in the event of incorrect or unusual use of the product.
Dorte Bak Knitting covers the return costs to a reasonable extent. For returns, please contact us:
Dorte Bak
Rodosvej 16
2300 Copenhagen S
Complaint options - overview and links:
If you have a complaint about a product purchased in our webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby, Denmark
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can lodge your complaint in the European Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, please provide our email address: hello@dortebak.dk
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your data deleted at any time.
In order for you to enter into an agreement with GARN x Dorte Bak, we need the following information:
. Your name
. Address .
. Phone number .
. E-mail address
We register your personal data for the purpose of delivering the product to you.
The personal data is registered with Dorte Bak Knitting and stored for up to five years, after which the data is deleted.
When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is being collected and why.
The Director and employees of Dorte Bak Knitting have access to the information recorded about you.
The data controller is Dorte Bak Knitting.
We do not store and transmit customer data encrypted.
As registered with Dorte Bak Knitting, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act and inquiries in this connection should be directed to hello@dortebak.dk.
Cookies
Cookies are used on https://www.dortebak.dk for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time. See how to delete your cookies at Webshop Cookies and Privacy Policy
Log statistics
We use log statistics on https://www.dortebak.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave etc.
The log statistics are only used for the purpose of optimizing Dorte Bak Knitting's website.
Dorte Bak
Rodosvej 16
2300 Copenhagen S, Denmark
TEL: +45 51 43 49 84
CVR: 35493700